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Return & Refund Policy


EFFECTIVE DATE: January, 2020

All UNUSED products purchased through may be returned for a full refund within fourteen (14) days following the date of purchase AFTER consulting with a customer service representative. If the product has been used, it will be subject to evaluation before returns.

Conditions for Return

You may return an unused product purchased at within the above return period, subject to your compliance with the following conditions:

*You include all original packaging in like new condition, *You include all accessories and documentation in undamaged, unused new condition, *You include the product in undamaged, unused like new condition, and *You include a receipt documenting your purchase of the product at within the above return period.

*No returns For International Customers*


How to Return your Product

To initiate your return, please use the following procedure:

*Contact DabTech Customer Support at After we receive your email, and have confirmed that your product is eligible for return, we will provide you with the appropriate return address for the item. The customer must pay the shipping for the return package. Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid, and date of purchase. *Ship the package at your local USPS, UPS or FedEx drop-off location.

*Returns will ONLY be accepted within 14 days of original purchase date in UNOPENED NEW CONDITION, and will be subject to a 15% restocking fee. Returns MUST be authorized before being sent. Contact us to process a return. There are NO returns on products that have been opened and/or used* Dabtech offers exchanges/replacements on all products and will work with the customer on fixing and/or replacing the unit if needed.

Refund Timing

DabTech will endeavor to issue a refund to the instrument of purchase within 10 business days of receiving an unused returned product that complies with the conditions for return set forth above. DabTech reserves the right to deduct the cost of return shipping from your order.

Conditions for Exchange/Replacement Parts & Pieces

*Exchanges will be made subject to review. Please email us at for inquiry on exchange/replacements so that a customer service representative may assess your case. A replacement or exchange will be made based on the timeframe of purchase, use of product and whether not it is eligible.

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