We stand behind our products and provide one year limited warranty for all vaporizers.
1-YEAR WARRANTY PROGRAM
Your warranty covers defects in electronic components for a period of up to one year from the date of original retail purchase from shopdabtech.com. If a defect exists, shopdabtech.com, at its option depending on the case, will:
- Repair the product at no charge using new or refurbished parts or
- Exchange the product with a functional equivalent product that is new or refurbished or
- Refund the original purchase price
WHAT’S NOT COVERED
Due to the nature of the product, there is no warranty coverage or replacement available to glass, nails or coils, and other non-electronic parts.
The warranty does not apply to any non-DabTech vaporizers. Shopdabtech.com does not cover normal wear and tear, dents, scratches, cracks in atomizers caused by customer use, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.
We cannot offer warranty services on any DabTech branded items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.
Warranty is not applicable to merchandise. All merchandise sales are final.
Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty. This warranty cannot be transferred or reassigned.
HOW TO OBTAIN WARRANTY SERVICE
Contact us at firstname.lastname@example.org, Make sure to include your order number, product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 - 3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.
For Carta Smart Rig Warranty Service:
Please reach out to email@example.com to claim your warranty info & find a solution to fix your Carta. They are the original manufacturer for the product you ordered from us, they will help you with technical issues & warranty services. Dabtech does is not responsible for the warranty process or defective Carta units.