Support Center

FAQ

Frequently Asked Questions

Where is DabTech Located?

How Do I Clean My Devices?

Will you replace my glass if it comes broken?

Are these for e-liquids or nicotine?

Can I use the DabTech for dry herb?

Is it necessary to register my device?

Why was my card charged if I did not receive an order confirmation?

My card was charged multiple times. What do I do?

How will I know you've received my order and when will you charge my credit card?

Can I change items in an existing order?

Is warranty valid on Amazon & Ebay purchases?

Pre-Orders

Elite Pro

What is the Elite Pro used for?

Whats the best way charge the Elite Pro?

How do I change temperature settings & how hot does the nail get?

Is there a special way to remove my nail from my Elite Pro?

How do I remove the heating element?

How many dabs can Elite Pro from a full battery?

How Do I Get Water Out Of The Spill Proof Glass?

How often do I need to replace the nails?

My glass does not fit?

How do i know its ready to charge?

What Does The Warranty Cover?

What Is Not Covered By Warranty?

How Do I Service My Elite Pro?

Who Pays Shipping For A Repair?

How long do repairs usually take?

Daborizer

Does the Daborizer have a warranty and what does it cover?

What is the Daborizer used for?

How to charge the Daborizer?

Does the Daborizer have heat settings?

How do I turn the Daborizer on and off?

How Do I Change the tips on the Daborizer?

How do I clean the Daborizer?

Can I use my own battery?

Shipping & Returns

How long does shipping take?

Will my packaging be discreet?

What do I do if my parcel is lost?

Do You Ship To P.O. Box Addresses?

Do You Ship Internationally?

What is the return policy?

Why was I charged custom fees?